Patient Information
Everything you need to know about your care at Trinity Medical GP Clinic
New To Trinity Medical?
Whether you’re booking your first private GP appointment or looking for a new home for your healthcare, we’re delighted to welcome you to Trinity Medical. We are based in Carshalton Beeches and welcome patients from all surrounding areas, including Sutton, Wallington, Banstead and South London.
There’s no lengthy registration process — simply book an appointment online or by phone and we’ll take care of the rest.
Before your first appointment, you’ll receive a short registration form to complete. We ask that this is returned to us prior to your appointment so that your care can begin without delay.
Depending on the type of appointment you book, you may also receive a short health questionnaire, which helps Dr Carrasco make the most of your time together.
As a patient at Trinity Medical, you benefit from access to both our GP clinic and our partner imaging centre next door – meaning that if investigations are needed, they can often be arranged on the same visit or within days.
Prescriptions & Referrals
Private prescriptions and referral letters are available as part of your GP consultation at Trinity Medical, where clinically appropriate — there is no additional charge for these within your appointment.
Please note that prescriptions and referrals are only available to patients who have had a consultation with Dr Carrasco. We are unable to issue prescriptions or referral letters without a prior clinical assessment, as this ensures your care is safe, appropriate, and tailored to your individual needs.
We do not currently offer repeat prescription services. If you require ongoing medication, we recommend discussing this with Dr Carrasco during your consultation, who can advise on the most appropriate pathway for your continued care.
Cancellation Policy
We require at least 48 hours notice to cancel or reschedule an appointment. Cancellations made within 48 hours will be charged at 100% of the appointment fee, appointments cancelled before this window are fully refunded.
Our Patients' Charter
Trinity Medical GP Clinic is committed to providing safe, effective, and patient-centred care. This charter outlines what you can expect from us.
- You will be treated with courtesy, dignity, respect, and confidentiality at all times.
- We will provide clear information about appointments, fees, and services, and respond to enquiries in a timely and professional manner.
- Appointments are designed to allow sufficient time for assessment and discussion. We aim to see patients at their scheduled appointment time and will explain any unavoidable delays.
- You will be involved in decisions about your care and given clear explanations to support informed choice.
- All feedback, concerns, and complaints are welcomed and handled fairly, openly, and promptly, in line with our complaint’s procedure.
- We are committed to making our services accessible and inclusive. Please inform us of any additional needs so we can provide appropriate support.
Our aim is to ensure patients receive care that is safe, respectful, responsive, and well-led, and that they feel listened to and supported throughout their care.