Payment

Appointments booked online through our Patient Portal or website must be paid in full by card at the time of booking. Appointments arranged by phone or in person may be paid by card, cash or bank transfer before or on the day of your consultation. 

Cancellations with more than 48 hours’ notice

If you cancel your appointment more than 48 hours before your scheduled appointment time, you will receive a full refund of the appointment fee. Refunds will be returned to the original payment method within 5–10 working days.

Cancellations with less than 48 hours’ notice

If you cancel your appointment less than 48 hours before your scheduled appointment time, the appointment fee is non-refundable. This policy exists because late cancellations prevent us from offering the appointment to other patients in need of timely care.

This policy applies regardless of payment method. Patients who have not paid in advance remain liable for the full appointment fee. Any outstanding fees will be noted on your patient record, and future appointments will be subject to settlement of any outstanding balance prior to confirmation.

How to cancel or reschedule

Cancellations and rescheduling requests can be managed easily through your Patient Portal. This is the quickest way to make changes to your appointment at any time.

If you experience any difficulty accessing the Patient Portal, please call us on 020 3137 8287 during our opening hours of Monday to Friday, 9am–7pm, and Saturday by appointment, and a member of our team will be happy to assist you.

Exceptional Circumstances

We understand that unexpected situations arise. In cases of genuine medical emergency or bereavement, we will consider refund requests on a case-by-case basis at the discretion of the Trinity Medical GP Clinic. Please contact us as soon as possible if you find yourself in such a situation.

Contact Us

If you have any questions about this policy, please do not hesitate to get in touch.